Legal Document

Acceptable Use Policy

Guidelines for appropriate use of ShipCentro's services and platform

Last updated: December 2024

Overview

This Acceptable Use Policy outlines the proper use of ShipCentro's services, platforms, and infrastructure. By using our services, you agree to comply with this policy. Violation of this policy may result in suspension or termination of services.

Acceptable Use

You may use our services for legitimate business purposes, including:

  • Shipping and fulfillment of legal products and merchandise
  • Managing inventory and logistics operations
  • Processing returns and exchanges
  • Accessing shipping rates and tracking information
  • Generating shipping labels and documentation
  • Analyzing shipping data and metrics
  • Integrating with e-commerce platforms via our API
  • Communicating with our support team

Best Practices: We encourage users to maintain accurate shipping information, properly package items, and comply with all carrier requirements.

Prohibited Use

The following activities are strictly prohibited:

Illegal Activities

  • Using our services for any illegal purpose or in violation of any laws
  • Shipping prohibited, restricted, or illegal items
  • Fraudulent activities including false claims or documentation
  • Money laundering or financial crimes
  • Violation of export/import regulations

System Abuse

  • Attempting to gain unauthorized access to our systems
  • Circumventing security measures or authentication
  • Transmitting viruses, malware, or malicious code
  • Conducting denial-of-service attacks
  • Excessive API calls or automated scraping
  • Reverse engineering our software or systems

Service Misuse

  • Creating multiple accounts to circumvent restrictions
  • Providing false or misleading information
  • Reselling our services without authorization
  • Using our services to harm or defraud others
  • Interfering with other users' access to services
  • Violating intellectual property rights

Prohibited Items

The following items cannot be shipped using our services:

Absolutely Prohibited:

  • Illegal drugs and controlled substances
  • Weapons, firearms, and ammunition
  • Explosives and hazardous materials
  • Human remains or body parts
  • Live animals (except as permitted by carriers)
  • Stolen goods or contraband

Restricted Items (require special handling):

  • Lithium batteries and electronic devices
  • Liquids, aerosols, and gels
  • Perishable goods
  • Valuable items (jewelry, cash, precious metals)
  • Alcohol and tobacco products
  • Prescription medications

For a complete list of prohibited and restricted items, please consult with our support team and review carrier-specific restrictions.

Enforcement

We reserve the right to investigate violations of this policy and take appropriate action, including:

  • Issuing warnings for minor violations
  • Temporary suspension of account or services
  • Permanent termination of account
  • Reporting illegal activities to law enforcement
  • Legal action to recover damages
  • Refusing future service

Due Process: Except in cases of severe violations or illegal activity, we will provide notice and an opportunity to remedy violations before terminating services.

Reporting Violations

If you become aware of any violation of this Acceptable Use Policy, please report it immediately:

How to Report:

  • Email: abuse@shipcentro.com
  • Phone: (424) 362-6480 (24/7 hotline)
  • Online: Submit a report through your account dashboard

All reports are investigated promptly and confidentially. We do not tolerate retaliation against good-faith reporters.

Changes to This Policy

We may update this Acceptable Use Policy from time to time to reflect changes in our services, legal requirements, or industry standards. We will notify users of material changes via:

  • Email notification to registered users
  • Prominent notice on our website
  • In-app notifications

Continued use of our services after changes indicates acceptance of the updated policy.

Contact Information

For questions about this Acceptable Use Policy or to report violations:

Compliance Team: compliance@shipcentro.com

Abuse Reports: abuse@shipcentro.com

General Support: support@shipcentro.com

Phone: (424) 362-6480

Mailing Address:
ShipCentro, Inc.
Attn: Legal Compliance
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
United States