Acceptable Use Policy
Guidelines for appropriate use of ShipCentro's services and platform
Last updated: December 2024
Overview
This Acceptable Use Policy outlines the proper use of ShipCentro's services, platforms, and infrastructure. By using our services, you agree to comply with this policy. Violation of this policy may result in suspension or termination of services.
Acceptable Use
You may use our services for legitimate business purposes, including:
- Shipping and fulfillment of legal products and merchandise
- Managing inventory and logistics operations
- Processing returns and exchanges
- Accessing shipping rates and tracking information
- Generating shipping labels and documentation
- Analyzing shipping data and metrics
- Integrating with e-commerce platforms via our API
- Communicating with our support team
Best Practices: We encourage users to maintain accurate shipping information, properly package items, and comply with all carrier requirements.
Prohibited Use
The following activities are strictly prohibited:
Illegal Activities
- Using our services for any illegal purpose or in violation of any laws
- Shipping prohibited, restricted, or illegal items
- Fraudulent activities including false claims or documentation
- Money laundering or financial crimes
- Violation of export/import regulations
System Abuse
- Attempting to gain unauthorized access to our systems
- Circumventing security measures or authentication
- Transmitting viruses, malware, or malicious code
- Conducting denial-of-service attacks
- Excessive API calls or automated scraping
- Reverse engineering our software or systems
Service Misuse
- Creating multiple accounts to circumvent restrictions
- Providing false or misleading information
- Reselling our services without authorization
- Using our services to harm or defraud others
- Interfering with other users' access to services
- Violating intellectual property rights
Prohibited Items
The following items cannot be shipped using our services:
Absolutely Prohibited:
- Illegal drugs and controlled substances
- Weapons, firearms, and ammunition
- Explosives and hazardous materials
- Human remains or body parts
- Live animals (except as permitted by carriers)
- Stolen goods or contraband
Restricted Items (require special handling):
- Lithium batteries and electronic devices
- Liquids, aerosols, and gels
- Perishable goods
- Valuable items (jewelry, cash, precious metals)
- Alcohol and tobacco products
- Prescription medications
For a complete list of prohibited and restricted items, please consult with our support team and review carrier-specific restrictions.
Enforcement
We reserve the right to investigate violations of this policy and take appropriate action, including:
- Issuing warnings for minor violations
- Temporary suspension of account or services
- Permanent termination of account
- Reporting illegal activities to law enforcement
- Legal action to recover damages
- Refusing future service
Due Process: Except in cases of severe violations or illegal activity, we will provide notice and an opportunity to remedy violations before terminating services.
Reporting Violations
If you become aware of any violation of this Acceptable Use Policy, please report it immediately:
How to Report:
- Email: abuse@shipcentro.com
- Phone: (424) 362-6480 (24/7 hotline)
- Online: Submit a report through your account dashboard
All reports are investigated promptly and confidentially. We do not tolerate retaliation against good-faith reporters.
Changes to This Policy
We may update this Acceptable Use Policy from time to time to reflect changes in our services, legal requirements, or industry standards. We will notify users of material changes via:
- Email notification to registered users
- Prominent notice on our website
- In-app notifications
Continued use of our services after changes indicates acceptance of the updated policy.
Contact Information
For questions about this Acceptable Use Policy or to report violations:
Compliance Team: compliance@shipcentro.com
Abuse Reports: abuse@shipcentro.com
General Support: support@shipcentro.com
Phone: (424) 362-6480
Mailing Address:
ShipCentro, Inc.
Attn: Legal Compliance
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
United States